FAQ
Fuel cards
It's free! There’s no annual card fee or administration fee.
A processing fee will only be charged if:
payment is made late
the card needs to be unblocked after being blocked
the card is lost or needs to be replaced
You can view the rates here (https://www.tamoilcard.info/site/cardrequest) at any time by clicking on "Fees".
Find out all about the TAMOIL CoolCard here
Find out all about the TAMOIL MyCard here
Find out all about the TAMOIL CompanyCard here
Find out all about the TAMOIL CombiCard here
At all TAMOIL service stations in Switzerland.
The TAMOIL CombiCard only is also accepted at all Socar service stations in Switzerland and Liechtenstein.
As a TAMOIL MyCard or TAMOIL CoolCard holder, you can pay for your fuel and purchases in our shops.
Companies with a TAMOIL CompanyCard or TAMOIL CombiCard can restrict purchase authorisations to certain product categories. For example, they can exclude shop items or certain types of fuel.
No. It is only valid within Switzerland’s TAMOIL service station network.
You will receive a monthly invoice at the start of the month. The total sum must be paid within 20 days.
Of course! You can order an additional card/additional cards from the TAMOIL Card Center (0844 000 102 or info@tamoilcard.info).
If you have an online account, you can log in and send your request for an additional card/additional cards using the contact form.
Log in here: https://www.tamoilcard.info/site/login
You can apply via our website (here if you are a private individual and here if you are a professional) or by using the card application form, which you can find in our brochures at TAMOIL service stations with a shop. This form is postage paid, so simply fill it in, sign it and put it in a post box.
Fuel cards: administration
Contact the TAMOIL Card Center: 0844 000 102 or info@tamoilcard.info
You can also change your address in your online account under “Address”.
If you already have an account, log in here: https://www.tamoilcard.info/site/login
If you would like to create an account, click here: https://www.tamoilcard.info/site/signup
Contact the TAMOIL Card Center immediately: 0844 000 102 or info@tamoilcard.info
Contact the TAMOIL Card Center immediately: 0844 000 102 or info@tamoilcard.info
Please notify the TAMOIL Card Center in writing.
You can either send an email to info@tamoilcard.info
Or send a letter to:
TAMOIL Card Center
Postfach
9001 St. Gallen
Please state your customer number and card number.
If you send a letter, please return your card along with it. If not, please destroy it.
If you have an online account, you can also send your cancellation request using the contact form. Log in here: https://www.tamoilcard.info/site/login
After receiving your correspondence, the TAMOIL Card Center will block your cards. A confirmation will be sent to you once all of your invoices have been settled.
There is no cancellation period.
You can ask to change your PIN number by emailing the TAMOIL Card Center (info@tamoilcard.info). Please state your current PIN number and the new PIN number that you wish to change it to.
This process is free of charge.
Contact the TAMOIL Card Center by telephone 0844 000 102 or email info@tamoilcard.info. A new PIN number will be sent out to you by post.
This process is free of charge.
Fuel cards: online account
It couldn’t be easier!
Using your computer:
Make sure to have your TAMOIL fuel card and PIN number to hand.
go to the website https://www.tamoilcard.info/site/signup
enter your email address
enter your chosen password
confirm your identity using your fuel card number and PIN.
For more detailed instructions, click on “Instructions for creating an online account”, which can be found on the same website.
You can check your online account at any time using your computer or mobile phone.
If you already have an account, log in here: https://www.tamoilcard.info/site/login
If you would like to create an account, click here: https://www.tamoilcard.info/site/signup
However, please note that some features are not available on your mobile phone.
All your invoices are available to view in your online account and are also available to download.
If you already have an account, log in here: https://www.tamoilcard.info/site/login
If you would like to create an account, click here: https://www.tamoilcard.info/site/signup
If you have problems, call the TAMOIL Card Center on 0844 000 102 or send an email to info@tamoilcard.info. They will be happy to help you.
Gift vouchers
Yes! In all TAMOIL service stations with a shop, except for “avec” shops.
If you wish to purchase vouchers in large quantities and the total exceeds CHF 500, you can also contact TAMOIL SA by writing to bon@tamoil.ch
This depends on whether your voucher was issued by a station or by TAMOIL SA headquarters.
You can find this information on the gift voucher, next to “A valoir sur votre prochain plein d’essence à notre station: / Einlösbar bei Ihrer nächsten Tankfüllung an unserer Tankstelle (= To be redeemed when you next refuel at our station): [name of station]”.
Either you will find the stamp of a particular station, in which case the voucher is only valid at that station, or it will say “An allen schweizerischen TAMOIL-Tankstellen mit Shop / dans toutes les stations-service TAMOIL avec shop en Suisse” (= at all TAMOIL service stations with shop in Switzerland).
The vouchers must be presented to the checkout staff. Therefore, they cannot be used outside of shop opening hours, nor at the pay-at-pump machines.
Only fuel.
Promotions and discounts
No, the discounts cannot be combined or used in conjunction with other benefits.
For example, if a service station is offering a promotional discount, this cannot be combined with the discount you receive by using your TAMOIL fuel card. But you will, of course, receive the discount that offers the best value for you.
Using the pay-at-pump machines
Usually, the machine will issue you a credit voucher (with a barcode) if you have paid in cash but have not taken any fuel or the cost of the fuel that you have taken is less than the amount you have paid.
This credit voucher is a means of payment that you can only use at the machines of this particular service station.
When you pay, simply scan the barcode on the receipt and the amount will be deducted, as if you were paying in cash.
This amount has not actually been debited, it has been reserved to cover your fuel purchase. This reserved amount will be returned to you within a few days once your actual purchase amount has been recorded.
For further information, please refer to the Worldline SIX Payment Services information brochure:
https://www.six-payment-services.com/dam/download/flyers/110030299_FL_Hotels_PreAut_INT_DE_opt.pdf
TAMOIL apps
It allows you to find your nearest TAMOIL service station. It also allows you to view our current and upcoming offers and promotions.
The TAMOIL CombiCard app allows you to find TAMOIL and Socar stations.
You can download the “TAMOIL Mobile” app and “Combicard by TAMOIL” app from the App Store or Google Play.
Loyalty card
At all TAMOIL service stations with a shop in Switzerland during opening hours.
It is only valid for the station at which it was offered to you and stamped.
You receive a stamp for every 10 litres of fuel that you buy.
Once all 40 spaces on the card have been stamped, you are entitled to a CHF 10 discount on items in the shop of the station for which the loyalty card is valid.
This discount does not apply to fuel or to certain items such as gift vouchers, motorway charge stickers, tobacco, press items, taxable refuse bags, phone cards, prepaid cards (iTunes, Spotify, etc.), lottery tickets, etc.